What added frustration was the lack of response to my formal complaint and follow-up emails. The Gambling Commission states, “A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied”. Digging into the regulations, it became apparent that there might have been a breach as per licence condition 17.1.1 regarding customer identity verification.

While I understand the need for verification processes, the timing seemed too coincidental. However, my joy was short-lived when the next morning, I discovered my account was locked.

Unfortunately, one bet didn't pan out, but the other was a win. I was excited to take advantage of their 100% profit boost offer and started with a £20 deposit, placing two £10 bets. It goes as follows: My experience with Grosvenor was somewhat to be desired, to say the least. I have lost count of the number of times I had to chase up. They locked my account after winning £62. Keep that in mind you rotten pieces of sh it. I swear you're time will come and an example will be made 1 day, it only takes one crazy victim to f king destroy you. Get out of vulnerable peoples lives you sc umbags. If you can wholeheartedly justify this filth then you need to be hung. grosvenor employees, by working for these casinos you are part of the crime and you are the lowest form of human on this earth. The fact this is legal and still online is 100% proof these are all legalised dirty criminal sc um. How the fk is this still allowed? No authority is bothered, because they are in on the crime for part of the profits. The proof of the control is unreal, it is literally being shown to us. The corruption in this industry is rife, they have evolution gaming and other livecasinos operating live controlled wheels and games in front of our eyes with our money on it, 24 7 live for all to see. Grosvenor and all the other casinos are basically legalised criminals.

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